Shipping, Damages & Returns Policy

Shipping & Delivery

Shipping and Delivery.

  • Parcel Post for orders under $100 flat rate of $10.
  • Orders over $100 shipping is absolutely FREE!
  • Express Shipping – $15 – Please note Public Holidays and Weekends may affect delivery times

At Emma Jane & Co. we try to do our best to ensure a quick turnaround of your purchased items and we will do our best to ship the same day if ordered prior to 4pm week days.

Otherwise shipment will be the following business day. Please note Public Holidays and Weekends may affect delivery times.

You will receive a tracking number to track your order, please allow a couple of days for Australia Post to update any tracking progress. Emma Jane & Co. cannot be held responsible for any Australia Post delays.

Please allow 3-10 working days , but we hope you have them as soon as possible.

If you would like to collect your order from Emma Jane & Co. select “Local Pickup” at checkout and Emma Jane & Co. will contact you to organise a time to collect.

Returns & Exchanges

Emma Jane & Co. happily accept returns within 14 business days after you receive your items.

Refunds and exchanges will be processed within 24 hours upon receiving your returned items.

Refunds will be credited back to your original payment method.

This may take a few business days to process.

All items must be returned in original condition. Items must not have been used or damaged.

Faulty Items

We will process a full refund or replace faulty items once they have been assessed.

Please email request with photos of faulty items to contact@emmajaneandco.com.au

Damage to The Bead Bar and/or Loss of Beads and Bead Related Products

Please note that any Damage incurred to The Bubblegum Bead Bar {Accidental included} and/or loss of Beads and Bead related Products whilst The Bead Bar is on-hire will involve a cost to be paid for by the specified Host.

The Bubblegum Bead Bar is to be delivered at ad least 2 hours before the scheduled event to ensure smooth running . It also is advised the Host has a look at the 3 Jewellery items and how they are constructed and to view any related Tutorial’s on The Bubblegum Beads Website.